Frequently Asked Questions

  • Yes. Our payment processors (Stripe & PayPal) are compliant with the Payment Card Industry Data Security Standards (PCI-DSS). Payment data on this website is encrypted to ensure secure transmission and storage. Checkout pages are protected by SSL to safeguard credit card information.

  • All original paintings up to 100 cm on the longest side are shipped with Australia Post. Original paintings over 100 cm on the longest side are shipped with a suitable, independent courier. A signature is required at delivery. Follow the Shipping & Returns link in the Footer of this website for more details.

  • No! All original paintings are insured & ship anywhere in Australia free of charge.

  • Allow up to 10 business days from purchase to delivery. Add a couple more days if you have added the framing option.

  • No. Many original paintings are framed. Others come on stretched canvas, unframed & ready to hang with mountings & wire on the back. Still others come on board or canvas-board and if not framed, might require framing prior to hanging. Product descriptions state clearly if an artwork is framed or not, and if it is ready to hang or needs framing prior to hanging. Unframed artworks (excluding pastels on paper and charcoal drawings) have a framing option you can select before adding to your shopping cart.

  • Yes. Under certain conditions. Because of the delicate nature of shipping art, returns because of inappropriate size, colour or any other reason other than damaged goods can't be accepted. But if your artwork is damaged on arrival, you are welcome to return it, free of charge. Follow the Shipping & Returns link in the Footer of this website for more details.

  • Artwork damaged in transit can be returned, free of charge. If the damaged artwork is a painting, you will have the opportunity to choose another painting or receive a full refund. Follow the Shipping & Returns link in the Footer of this website for more details.

  • No. Owing to the delicate nature of transporting art & the logistics of international shipping, we do not ship outside Australia.